Cancellation/Refund Policy
At Marquee Equity, we strive to deliver the highest quality of service to meet our customers’ expectations. However, we understand there may be situations where customers wish to pause, terminate, or inquire about refunds for our services. This policy outlines the terms and conditions governing cancellations and refunds to ensure clarity and transparency.
1. Cancellation Policy
1.1 Initiating a Cancellation
Customers may cancel their service agreement by providing a written notice to Marquee Equity at least five (5) business days prior to the intended date of cancellation.
1.2 Effect of Cancellation
Once a cancellation request is received and processed:
- All ongoing outreach activities and campaigns will be suspended immediately upon the effective date of cancellation.
- No new outreach tasks, campaigns, or deliverables will be initiated post-cancellation.
1.3 Mid-Campaign Cancellations
For cancellations during an active campaign, the customer agrees that:
- Any remaining deliverables will be forfeited unless otherwise agreed upon in writing.
- No partial refunds or credits will be issued for unused portions of the campaign or service period.
1.4 Customer Responsibility
It is the customer’s responsibility to ensure timely communication and follow-up throughout the service period. Failure to respond or engage as required may impact the campaign’s success and does not exempt the customer from fulfilling their payment obligations.
2. Refund Policy
2.1 No Refunds for Completed or Ongoing Services
Marquee Equity operates under a strict No Refund Policy for all payments, including but not limited to setup fees, campaign charges, or subscription payments. Once a campaign or service has been initiated, payments are considered final and non-refundable.
2.2 Scope of the No Refund Policy
This policy applies under all circumstances, including but not limited to:
- Customer dissatisfaction due to non-responsiveness or lack of follow-up on leads provided.
- Changes in the customer’s business strategy or financial situation.
- Suspension of campaigns due to non-compliance with terms or lack of engagement by the customer.
3. Suspension of Services
3.1 Customer Inactivity
If the customer neglects to pursue or respond to positive, interested, or highly relevant leads within five (5) business days following reminders from the campaign manager, Marquee Equity reserves the right to temporarily suspend the campaign.
3.2 Effect of Suspension
During a suspension:
- All campaign activities will be halted until further discussion and confirmation from the customer.
- Suspension due to customer inactivity or non-responsiveness will not entitle the customer to any refunds or extensions of service periods.
4. Dispute Resolution
4.1 Limitation of Liability
Marquee Equity shall not be held liable for any losses or damages incurred due to cancellations, suspensions, or non-performance resulting from the customer’s non-compliance with the terms outlined in this policy.
5. Agreement Acknowledgment
By engaging our services, the customer acknowledges and agrees to the terms outlined in this Cancellation and Refund Policy. Customers are encouraged to review these terms thoroughly before initiating any service agreement or campaign.For further inquiries, please contact our support team at [email protected].